Shipping Policy

Fengzhu Umbrella (fengzhuumbrella.com) offers worldwide shipping for wholesale, bulk and custom umbrella orders. Please read this policy carefully before placing an order or sending an inquiry.

Processing Time

We require 3 to 5 working days on average to fulfill your order before dispatching it. Custom (OEM/ODM) orders are produced after artwork approval and production planning; production time will be confirmed in your quotation based on order quantity and customization requirements.

Shipping Time

Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days for express or air shipments. For bulk wholesale orders, sea freight (FOB or DDP) is available — delivery time depends on the destination port and will be quoted separately. Please consider any holidays, natural disasters or pandemics that may impact delivery times.

Pre-Ordered or Back-Ordered Items

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the remaining items as soon as they are available.

Tracking Your Order

You will receive a confirmation email and/or text message containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Order Tracking page. Please allow 1 to 3 working days for the tracking information to show.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at qingfeng-tu@fengzhuumbrella.com if you believe you have provided an incorrect shipping address.

Customs, Duties & Compliance

Buyers are responsible for confirming customs, tariff and compliance requirements for importing products into their countries or regions. Fengzhu Umbrella provides compliance documents (e.g., CE declarations, REACH reports) as required by local regulations. We are not liable for import delays, seizures or penalties caused by regulatory restrictions in the buyer's country or region.

Returns

By placing an order with Fengzhu Umbrella, you are responsible for the cost of return shipping back to Fengzhu Umbrella unless the return is due to a quality defect. Please refer to our Refund & Return Policy for further information on how to make a return.

Lost or Stolen Packages

Fengzhu Umbrella is not responsible for lost or stolen packages. If your tracking information states your package was delivered but you have not received it, please contact the carrier directly and file a claim.